To place an order, simply visit our shop page and add items to your cart. When you’re ready, proceed to the checkout where you can confirm your order.

Payment Options

For instant order confirmation, you can pay by credit card through our online store checkout.

We accept Visa, Mastercard and American Express. Other payments (e.g. bank transfer) are available at our discretion. Please contact us if you’d like further information.

All pricing is displayed in NZ$ and includes all taxes.

Account

Lost password? Simply click the link at the bottom when you go to log in, or click here 

Get in contact with us if you have any other issues

Postage Costs

Postage is calculated depending upon your location and the weight of your shopping basket items.  The final postage cost is displayed at the checkout.

Here is a general postage / shipping cost guide for orders / delivery to:

  • Waiheke Island: $5
  • New Zealand: Auckland: $9; North Island: $12; South Island: $15;
  • Rest of world: Postage rate is calculated depending upon your location and the combined weight of the items in your shopping basket.  The final postage cost is displayed at the checkout.

Please note as a general rule, international orders are not subject to additional import taxes or duties (that we are aware of). However, should this be the case in your situation, we will not be responsible for such import duties or taxes.  If you want to be sure, you should check with your country’s customs and excise department prior to ordering.

If you have any questions or queries regarding shipping, please let us know via our contact page.

Order Processing

Once you’ve placed your order, we will process it as quickly as possible. You should receive emails from our online shop system. If you do not, please check your spam / junk mail folder.

Orders are dispatched as quickly as we can.  If we discover any problem with your order, we will contact you directly to discuss.

Delivery Times

Delivery is handled by New Zealand Post and when an order has been dispatched, you’ll be notified by email.

Delivery times are approximately 1 – 2 days for Auckland, 3-5 days for NZ nationwide, 5 -7 days for Australia, and around 10 days for the rest of the world. Please keep in mind that these delivery times are an estimate only.

Once your items have been dispatched, we have no control on the length of time it will take to you reach you. However, If in case your order is taking unusually long, get in contact with us.

Returns, Refunds & Exchanges

We try very hard to ensure that your order will reach you in the best condition.  In the unlikely event that your order is damaged in transit, we will replace it – please provide suitable evidence (i.e. a photo) of any damage when you contact us.

Whilst we don’t provide refunds should you change your mind, if you are unsatisfied for any other reason, please do contact us and we will respond to you accordingly.